Wednesday, October 27

Assistant Manager

Job title: Assistant Manager

Company: Wipro

Job description: Job description:

Looking for a QA with more than 5 years of experience –

Call audit – Voice process quality analysis – Session 1-1 with agents to provide feedback

Call Calibration – Generate Quality Report – Identify Gaps and Provide Feedback and Refresher Session to Agents to Improve Call Quality

Good knowledge of QC tools and methodologies – can provide voice and accent training to agents

Make sure there are no compliance violations during the call and report it to management
Roles and responsibilities:

Qualifications:

Expected salary:

Location: Gurgaon, Haryana

Job date: Mon, 11 Oct 2021 05:38:42 GMT

Apply for the job now!


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