Thursday, January 20

Functional Consultant – MS Dynamics/CRM

Job title: Functional Consultant – MS Dynamics/CRM

Company: Recruzant HR Solutions LLP

Job description: Profile: CRM Functional Consultant
Experience: 1 to 7

Work as a business analyst for a product called – Microsoft Dynamics 365 CRM-. It is an ERP system that increases your profitability by streamlining administrative processes in your sales, marketing and service divisions, and allows you to focus on creating and maintaining the customer relationships that matter. .
Responsibilities of the role:
– Learn Microsoft Dynamics CRM modules (sales, customer service, field service, marketing and automation of project services)
– Assist business process workshops in liaising with the client to assess their business needs, study existing processes and accordingly design solutions to help them achieve the desired business state
– Analyze business processes, determine deviations from the desired state of progress and propose solutions
– Participate in workshops where customer requirements will be analyzed and translated from business requirements into functional and technical requirements
– Prepare business analysis documentation (BRD, FRD, FDD, user manuals, requirements traceability matrix, etc.)
– Map business scenarios in Microsoft Dynamics CRM
– User acceptance tests
– Provide functional level training to end users
– Process change requests (CR) and maintain associated documents
– Support outgoing customers,

Other details

Expected salary:

Location: Ahmedabad, Gujarat

Job date: Fri, 22 Oct 2021 07:55:04 GMT

Apply for the job now!


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