Saturday, October 23

Jr. Technical Associate – Managed Services Operations

Job title: Jr. Technical Associate – Managed Services Operations

Company: Tata Communications

Job description: Job family descriptor

Responsible for planning the deployment of new products / services or improving existing offerings, operations and maintenance in managed hosting, data center, managed security services, managed infrastructure services in consultation with the Product, Sales and Engineering teams in order to provide effective solutions to meet customer requirements; minimize the cost of service operations by promoting efficiency, scalability, quality and consistency, smooth implementation, and minimal infrastructure downtime. Discuss customer needs, feasibility and operational aspect of the proposed solution and service schedules with the sales engineering team and analyze the internal technical capacity of the delivery solution. The team performs financial planning, designs solutions according to customer requirements, leads product engineering, delivery and customer lifecycle management. Develops solution frameworks, methodology and solutions to drive standardization of repeat solutions to ensure operational cost reduction. Also prepares an integration plan with existing platforms and processes, identifies technology partners and outsourced partners for the implementation and deployment of the product / service, defines service delivery and SOPs for service delivery and resolves escalated issues. Drive the planning and implementation of technical deployment, including operating system installation, provisioning, network configuration, etc. and monitor the success of the implementation.

Outline of the role

Is able to apply a broad knowledge of specific professional / operational practices. Checks for problems in existing systems and modifies work processes according to defined procedures. Operational role responsible for achieving daily goals. Works under direct supervision Training: BTech or Diploma Experience: 0-2 years

Objective – General objective of the position

Operating network – External key

Operating network – Internal key

Size and scope of role – Financial

Role size and scope – Number of direct reports

Role size and scope – Total team size

Role Size and Scope – Other Size Parameters

Minimum qualification and experience

Other knowledge / skills

Main responsibilities

Technical skills

Knowledge / Skills

communication skills

Expected salary:

Location: Bangalore, Karnataka

Job date: Sat, 02 Oct 2021 07:47:59 GMT

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