Thursday, January 20

Microsoft Windows Desktop Management SW/Application Tech Support Practitioner

Job title: Microsoft Windows Desktop Management SW/Application Tech Support Practitioner

Company: Accenture

Job description: About Accenture: Accenture is a global professional services company with industry-leading capabilities in digital, cloud and security. Combining unparalleled experience and specialized skills in more than 40 sectors, we offer Strategy and Consulting, Int

About Accenture: Accenture is a global professional services company with industry-leading capabilities in digital, cloud and security. Combining unparalleled experience and specialized skills in more than 40 industries, we provide strategy and advisory, interactive, technological and operational services, all powered by the world’s largest network of cutting-edge technology and intelligent operations centers. . Our 514,000 employees deliver on the promise of technology and human ingenuity every day, serving customers in more than 120 countries. We embrace the power of change to create value and shared success for our customers, employees, shareholders, partners and communities. Visit us at Accenture | Let There Be Change We embrace change to create 360 ​​degree value. Project role: Software / application technical support practitioner Description of project role: Act as a continuous interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to operate our world class systems. Can accurately define a customer problem and can interpret and design a resolution based on in-depth product knowledge. Management Level: 12 Professional Experience: 1-2.5 Years Job Location: Mumbai Required Skills: Microsoft Windows Desktop Management Good Skills: Customer Service Management Job Requirements: Key Responsibilities: Take charge of reported customer issues resolve their problems by providing resolution 2 – Research, diagnosis, troubleshooting, identification of solutions to resolve system / application problems 3 – Follow standard procedures for appropriate escalation of unresolved issues to the appropriate internal teams Technical experience: 1-Configuration of the installation of various applications 2-Configuration of the installation of the operating system with various methods such as WDS, GHOST, Bootable PD, etc. 3-Engineer ensures correct logging of all issues 4-Document technical issues in knowledge database 5-Must have the ability to learn to work on the evolution of emerging technologies Certification in new technologies like Azure, AWS will be added benefit 6-Keep track of users’ system problem until it is resolved by adhering to SLA Professional attributes: 1 – Good technical skills should be possessed with current technology 2 – Good technical skills written and verbal communication 3 – Must be a technophile 4 – Flexible to work in all shifts under pressure 5 – Good analytical skills Diploma of studies: Diploma / BE in computer technology Must be completed 15 years of study at full time Additional Info: Must have field experience rather than remote client support

Expected salary:

Location: Mumbai, Maharashtra

Job date: Fri, 26 Nov 2021 23:59:59 GMT

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